Terms and Conditions

Cashoot.com (the website) is a trading name of London Security management (UK) Ltd registered at Cashoot HQ, 42 Old London road, Kingston upon Thames, KT2 6QF. This company may be also referred to as "we", "us", "our" or Cashoot.

In these Terms and Conditions, the following words will have the following meanings:

"Contract"

Refers to the contract formed between yourself and Cashoot as set out in these Terms and Conditions for the use of our services.

"Buyback"

Refers to the service of you selling your item to Cashoot, where we are agreeing to hold your item for the buyback period, giving you the option to buy back your item.

"Buyback period"

Refers to the 28-day period for the duration of the buyback.

"Earlybird Period"

This is the first 7 days period of the buyback and has a discounted fee if the item is bought back in this period.

"Late Period"

This is the period after the buyback period. It is a maximum of 7 days from the 28th day expiry date and may be offered by Cashoot and or requested by you, the customer. It is not automatic.

"Quote Price"

This is the price we offer you for the item on buyback. This is the amount you will receive in your bank account if you go ahead with the transaction, if your device matches the details within the quote.

Buyback Price

This will be the cost of buying your item back within the standard buyback period. This price is made up of the original quote price + the fee.

"Fee"

This is the fee we charge for using our service. It is the difference between the amount we give you (quote price) and the amount you pay to buyback the item (buyback price). The fee is different depending on whether you buyback the item in the early bird, standard or late period.

"Buyback"

Refers to you buying back your item.

"Extending

This refers to paying the fee to extend the contract for a further 28 days.

"Tech"

Refers to smartphones, tablets, consoles, laptops, any other consumer electronics.

"Item"

This means the smartphone, tablet, console or laptop, etc that you are using to raise cash.

"Agent"

Refers to the Cashoot agent where you will take your item and your item will be stored with this agent for the duration of the buyback. The agents are the representatives of Cashoot, and will have the final say on changing a condition grade of a device, and accepting or rejecting the device.

Introduction

Our service is intended to be used by people registered with us and residents of the United Kingdom. We have the right to accept or reject orders from any person.

You can access certain parts of the website without registering, and other parts once registered.

If you do not accept any of our Terms & Conditions, you should not continue to use our site.

By undertaking a transaction with us, you are confirming that your personal details are correct, the details you provide about the item are true and accurate, that you are over the age of 18, you are the sole owner of the item, and that you agree with the Terms & Conditions

Quote

The quote we provide is a price we believe to be fair under our pricing system. The quote for selling your device permanently is slightly higher than if you were using our buyback service because we promise to hold your item for a period of 28 days (the buyback period). We also want the buyback price to be affordable when buying back your item. Offering slightly less on a buyback helps you buy back at a more affordable price.

The quotes range from a minimum of £90 up to a maximum of £1200. Any items that we value below £90 we are not able to accept. Any items valued by us at over £1200 will be capped at £1200.

Quotes sent to an agent will be honoured for 7 days.

Terms & Conditions for Tech Grade A - C

Each device should match the make and model in the quote and meet the following conditions:

Smartphones

• It must be on a UK network or fully unlocked. If locked to a network outside of the UK, we have the right to refuse to payout or lower our offer.
• It must not be barred/blocked/reported lost or stolen*
• It must switch on and off.
• It must be complete with SIM tray and all buttons.
• Be complete with battery and back cover
• All buttons must function correctly
• The device should have no cracks, missing plastics, screws or metal.
• The LCD must be working and power up correctly and fully beyond the 'Welcome Note'.
• The LCD must be intact with no cracks, lines, or missing pixels.
• There should be no liquid damage.
• A white screen does not constitute a working phone.
• The touch screen must be fully functional.
• All standard functionality and software must be in working order.
• It must have no fake or non-original components.
• The LCD screen cannot be protruding from the casing.
• There must be no Halo (purple ring) effect on the LCD screen.
• All standard functionality and software must be in working order.
• Find my iPhone, Google accounts, and passcode must be removed or switched off.

*Please note all smartphones and cellular tablets will be checked to see if the IMEI is clean.

Tablets

• It must switch on and off.
• It must be complete with a SIM tray (if applicable) and all buttons.
• Be complete with battery and back cover
• All buttons must function correctly
• The device should have no cracks, missing plastics, screws or metal.
• The LCD must be working and power up correctly and fully beyond the 'Welcome Note'.
• The LCD must be intact with no cracks, lines or missing pixels.
• There should be no liquid damage.
• A white screen does not constitute a working tablet.
• The touch screen must be fully functional.
• All standard functionality and software must be in working order.
• It must have no fake or non-original components.
• Does not have personalized engravings.
• The LCD screen cannot be protruding from the casing.
• There must be no Halo (purple ring) effect on the LCD screen.
• All standard functionality and software must be in working order.
• Find my iPad, google accounts, and passcode must be removed or switched off.

Grade A Condition: This handset will be either brand new, practically brand new, or in almost brand new condition. It can have a few tiny signs of use to the casing or screen but overall should look almost perfect. Any scratches or marks will only be visible on very close inspection and will either be very light or only a few millimetres long. This phone will likely have been kept in a case and most likely will have or had a screen protector!

Grade B Condition: This grade is for devices that at a quick glance appear to be in very good condition, but on closer inspection, there are light signs of use. These can include light scratches and dings to the casing and a few light scratches around the screen. The scratches on the screen you should not be able to see when the screen is on.
There should be no damage or broken parts or cracks.
Overall still good condition but does show clear signs of use

Grade C Condition: This device will be noticeably well-used. There will be a relatively high level of scratching and dings to the casing. There will be quite a lot of scratching to the screen, but you should still clearly be able to see the full screen when turned on. There can be no cracks on the device itself. This phone overall will look well used but still fully functional.
If the handset has a very slight bend to it (only a few degrees) it will automatically be a grade C.
If the handset has had a third-party replaced screen it will automatically be grade C.
If the handset has a faulty fingerprint scanner or other functionality defects, it will be graded C.

Legal action and prosecution

Any items that are flagged as blocked or reported lost or stolen may be subject to us reporting or informing the police or necessary authorities.

Any customer who attempts to sell a blocked or stolen item to us will be banned from future transactions.

We will always aim to prosecute fraudsters.

Identification Required and storage

One form of photo ID is required in order to carry out a transaction via Cashoot.com. You will be required to bring this ID to the agent when you go to drop off your device. The agent will scan or take a photo of this ID which will then be added on record for the transaction and to your account, which will be automatically linked to any future transaction.

We accept the following forms of Photo Identification and all must be valid and in date.

• UK or EU Provisional or Full Driving Licence
• UK or foreign Passport
• EU National ID Card
• Residency Card

In the event you do not have any of the above IDs you likely will not be able to complete a transaction with Cashoot. However, you may wish to email (info@cashoot.com) or Business Whatsapp us on 0208 549 5200 and we will see if we are able to help.

Data

Customers can leave their personal data on the device for the period of the buyback. If the item is not bought back during the 28-day buyback period, will we remove the personal data before re-selling the device. We accept no responsibility in relation to the security, protection, confidentiality, or use of such data and it is your responsibility to ensure that any data you want to remain secure is removed before using our services. You will not have access to the device after it has been sealed inside our tamper-proof wallets, until you buy it back. To ensure the security of your devices, we will be using our unique tamperproof wallet to store the device.

You are permitted to print and download extracts from this Website for your own use on the following basis:

• No documents or related graphics on this Website are modified in any way;
• No graphics on this Website are used separately from the accompanying text; and
• Any of our copyright and trademark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Payments from Cashoot

Cashoot aims to send the payment within 30 minutes of you dropping the item off at an agent location. There may be exceptional circumstances where there is a delay.

Cashoot makes payment via Faster payments allowing you to, in most cases, receive the funds within minutes of us making the payment. Please note, in some cases, these payments may be delayed for up to 2 hours, and in exceptional circumstances these payments can be delayed for up to 24 hours. Unfortunately, we have no control over this and cannot reverse the payment, so are unable to return your item until the payment clears.

The name on your Cashoot account, your photo ID, and the name on your bank must be the same name for us to process the payment.

We use software to help determine the validity of the bank details you provide, however, we will not take any responsibility if you give us incorrect bank details.

Once you drop off your tech with one of our agents, and they notify us of this, the buyback process has begun and cannot be reversed until you make payment to buy back your item.

Payments must be received before 6 pm on the day they are meant for. Payments after 6 pm will only be available for collection the following day. It is important to check the opening and closing times of your designated Cashoot agent before attempting to collect or drop off your item.

Risk & Title

You declare that the item in question is your own property, that they are not subject to rental, hire-purchase, or lawfully confiscated from you or any other credit installment agreement, and that no other person has any rights over or interest in the goods.

You understand that once you have dropped off your item and the payment is being processed, you have sold your item and it then becomes the property and owned by Cashoot. Any damage or loss of an item during the buyback period is our responsibility and our loss. We do however promise to ensure as best possible it is safely stored and data intact for the duration of the buyback. Once you have paid and collected your item the ownership returns to you. We will use tamper-proof unique serial numbered sealed bags as an extra measure of protection that the item on buyback has not been tampered with.

Confiscated or Seized or Counterfeit.

You undertake to repay, within 30 days, the full purchase price of the item plus an admin fee of 35% of the purchase price, if the item you have sold or put on buyback with Cashoot is seized or confiscated by the police or is deemed counterfeit.

Option to Repurchase (Buy Back)

Cashoot grants you the customer, the option to repurchase 'buyback' the item in question within 28 days. You understand that if you do not make payment to buy back or extend the item in question within these 28 days, you will lose the right to buy back your item.

You will be unable to buy back after the 28 days period however you may be able to contact cashoot.com on info@cashoot.com or on our Business WhatsApp and we may be able to facilitate a redemption if the item is still available.

It is your responsibility to check if the period is coming to an end and we will not be held responsible if the device you sold has been resold once outside of the 28-day buyback period.

You may repay by card payment via our website or pay via bank transfer. Once the payment has been made we will send you an email receipt and give you instructions to collect your buyback.

If for any reason the item in question is not available to repurchase when you seek to exercise the option within the agreed 28 days, we are not liable for this failure to sell the item back to you.

Option to Extend

Cashoot grants you the customer, the option to extend the item in question within 28 days. This will extend your buyback contract with us for a further 28 days. You understand that if you do not make payment to extend the item in question within these 28 days, you will lose the right to extend your item.

The cost of items extended within the 28-day period will be the fee as set out at the beginning of the buyback, which is calculated as the difference between the quoted purchase price and the quoted buyback price. 28 days will be extended on to the current buyback expiry date. Extensions in the late period will cost the fee as laid out above. 28 days will be added to the expiry date. For example if you extend 3 days late, you will have 25 days from date of payment.

Buyback periods

Day one of the buyback begins on the day and time that you drop your item off at one of our agents.

All payments must be received by the 28th day/time to be within date.

The buyback period is split into 3 periods.

Earlybird period:

Which is the first 7 days. The fee is discounted for redemptions during this period. Payment must be received before the 7th day/time after drop off.

Standard period

Which is days 8 to 28. Payment must be received by the 28th day/time. This is the standard quoted buyback price as set out in the original agreement.

Late period

Which is a period with a maximum of 7 days from the expiry date of the buyback period. During this period, each day carries a small additional fee as laid out in the fee structure section. Payment must be received by 35th day/time to avoid losing the item.

This period is not automatically added on, it needs to be requested, and once requested we can hold the device for up to an extra 7 late days. Cashoot will not be held responsible if your device is no longer available if you have not requested this late period.

As a courtesy, we will try to contact you to remind you when your agreement is expiring/expired. However it is your responsibility to keep a record of when the agreement expires and also your responsibility to contact us if you need up to 7 late days. Please ensure we have the best mobile number registered on your Cashoot account.

Fee Structure

The fee is the additional amount, above the amount that we originally gave you, to buy back your item.

There is a standard percentage fee for the 28-day buyback period.

There is a discount on the standard fee if you buy back your item in the first 7 days.

There is a small additional fee each day that passes if you buy back your item in the 7-day late period. If you extend your agreement, there is no additional fee, but you will get an additional 28 days, less the number of days you are late.

There are no additional admin, early, late or card payment fees involved.

Promotional Codes and offers

Promotional codes can only be used for new buybacks and can only be entered at the beginning of a buyback during the quote process. The discount will apply to the buyback or extension fee in the first 28 days of the buyback. If a buyback is extended for a further 28 days, the extension fee will be discounted but then the fees will revert back to normal going forward.

When entering the promotional code during the quote process on the ‘Buyback Details’ page, it will clearly show the original price and the new discounted price for both redeeming and extending.

Promotional codes have expiry dates when they will stop working. However, once a quote is submitted using a valid promo code, it will continue to work for the life of the quote (7 days).

T & C Alterations

Cashoot reserves the right to make changes to the terms & conditions. If any changes are made, the T&Cs that will apply will be the T&Cs that existed on the day that the buyback began.

Contracts for the purchase of products through our site will be governed by UK law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of the UK.